Agency Manager - State Farm Agent Team Member
Full Time in McKinney - TX
Benefits
- 401(k) matching
- Competitive salary
- Paid time off
You May Be a Great Fit as an Agency Manager at Andrew Shull Insurance Agency Inc. if
- You take ownership and follow through until the issue is fully resolved.
- You communicate clearly and confidently, even when the situation is stressful or urgent.
- You thrive on solving problems and aren’t afraid to dig in, investigate, and get answers.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.
Location Address McKinney, TX
At Andrew Shull Insurance Agency Inc. we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
We are seeking a motivated Agency Manager to provide leadership within the office and oversee business development, customer engagement, and operational processes. The role contributes to office performance goals and supports long-term customer relationships.
Daily Responsibilities
• Morning Presence Arrive at the Legacy office each morning to start the day. When needed, staying
longer if the Agent is out to ensure planning and operations continue without disruption.
• Quick Sales Team Check-In Meet briefly (under 5 minutes) with the Legacy and MOA sales teams
and sales managers to
o Offer help if needed by the team, by simply asking if anyone needs help.
o Inquire about any big cases or challenges.
o Take note of what’s working well and what could be improved.
• Retention Calls Make the final call to clients before any policy cancellations to try to retain the
business.
• Insurance Policy Reviews Manage insurance policy reviews if Agent isn’t available, whether in-
person or virtually.
• Service Issues Mediate high-level client service problems when Customer Service Manager is
unavailable, serving as the escalation point.
• Staff Management Address any behavior or team member issues among staff to maintain a positive
and professional workplace.
Ongoing / Additional Responsibilities
• Write high level and high net worth accounts. Production for large insurance accounts.
• Monitor key numbers around sales goals via the Daily Tracker and Scoreboard as well as client
satisfaction and bring any concerns or opportunities to leadership.
• Work directly with sales managers to support their teams needs and help implement sales
strategies.
• Support recruitment and interview new team members, as needed.
• Make sure policies and procedures are followed consistently. Offering a second set of eyes for
compliance.Who You Work With
• Report directly to Agent, Andrew Shull.
• Support sales managers, Legacy and MOA sales staff, and customer service personnel.
How We Measure Success
• Keeping clients on board (retention).
• Meeting sales goals.
• Resolving service issues quickly and effectively.
• Maintaining a positive work environment.
• Keeping operations running without hiccups.
Qualifications
- Demonstrated leadership or supervisory experience.
- Strong communication and organizational skills.
- Ability to manage multiple priorities in a fast-paced setting.
- Prior State Farm insurance, business, or customer service experience.
- Must be able to obtain applicable state insurance licenses.
Compensation $80,000.00 - $90,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none